RESERVATION POLICIES

CHECK IN/ CHECK OUT

All of our amazing properties have the same check in and check out times!
Check in: 3:30pm
Check out: 11:00 am
*Early Check Ins and Late Check Outs are available with approval and an additional fee.

CANCELLATION POLICY

Cancel 31 days or more prior to check in date – 95% refund
Cancel 30-15 days prior to check in date – 100% credit with a $75 rescheduling fee
14 days or less prior to check in date – Forfeit entire advance payment

MINIMUM NIGHT STAY

​Fall, Winter, Spring: 2 night minimum stay on weekends, no minimum during the week.
Summer: 3 night minimum stay on weekends, 1-2 night minimum during the week.
Holidays: 3 to 4 night minimum stay depending on the holiday.

PAYMENT SCHEDULE

  1. A Reservation Deposit equal to 50% of the total bill is due upon reservation.
  2. Within 7 days in advance of arrival, the Remaining balance is due.
  3. A $500.00 Damage Deposit credit card authorization is due within 7 days in advance of arrival. Damage Deposit are not initially charged before or during stay, though we reserve all rights to charge the card on file if damages occur during Renter’s stay. Renter will be additionally charged or liable for any damages that exceed the Damage Deposit should damage occur to the Property
  4. If entire property is rented, final payment is due one month prior to arrival.

PET POLICY

Although we LOVE our fur babies, we can not permit them at Geronimo Creek Retreat, The Lofts Seguin, The Lookout or at any of the Resort lodging at The Summit Vacation & RV Resort.

However, The River Road Treehouses and The Summit RV Resort are both Pet Friendly!

If you have a certified Service Animal and they will be accompanying you during your stay please call us at 888-808-0460 and we can make the notation to your reservation!

At The River Road Treehouses there is a Max of 2 pets with a $49 per pet per night non-refundable PET FEE.

OTHER POLICIES

DAMAGE DEPOSITS NOT CHARGED

Your credit card on file for the Damage Deposit or check will not be charged for damages if:

  1. No damage is done to the Property or its contents, beyond normal wear and tear.
  2. No charges are incurred due to contraband, pets or collection of rents or services rendered during the stay.
  3. All debris, rubbish inside and outside of Unit is discarded and placed in garbage cans.
  4. All dishes are washed and put away prior to departure.
  5. All keys are left in the lockbox and unit is left locked.
  6. All charges accrued during the stay are paid prior to departure.
  7. No linens are lost or damaged.
  8. No early check-ins or late check-outs were made (unless approved by management).
  9. The Renter is not evicted by the Management (or representative of the Owner), including but not limited to local law enforcement.
  10. There has been NO SMOKING in the Unit. If we find any evidence of smoking inside the home, the Responsible Party will be charged $200 (two hundred dollars) minimum.

USE AND OCCUPANCY

Renter may use the Property as a private residence only. While we  understand that you may have additional guests over, no parties, large  groups or additional overnight guests are allowed. Exceeding the maximum  occupancy or having parties/large groups at the property will be reason  for eviction without reimbursement of rents and deposits. The total  number of guests or Maximum Occupancy allowed by Renter to occupy or use  the property are as follows:

Teepees Maximum occupancy6 Guests maximum per Teepee

Treehouse Maximum occupancy6-8 Guest maximum per Cabin
Any evidence occupancy is over the limits of what is stated in the  contract will be subject to eviction and may be charged damages.

PARKING RULES

Renter may not permit more than 2 vehicles including but not limited to  automobiles, trucks, trailers, motorcycles, jet skis and boats unless  authorized in writing by Landlord. Renter may not park or permit any  person to park any vehicles on grass.  

SAFETY AND CHILDREN

Safety and security is the sole responsibility of the renter. Property  owner(s) or Horizon Vacation Management Group assume no responsibility  or liability for the safety or security of the guests, or for injury  caused by the criminal acts of other persons. In case of danger or  potential damage to persons or property, call 911. The properties have  not have been made “child-safe,” as various cleaning agents, knives, and  other normal household items may be within the reach of small children.  Please be aware and cautious with your little loved ones. 

LIABILITY

Landlord is not responsible to Renter, or Occupants for any damages,  injuries, or losses to person or property including but not limited by  fire, flood, water leaks, ice, snow, hail, winds, explosion, smoke,  interruption of utilities, theft, burglary, robbery, assault, vandalism,  other persons, condition of the Property, or other occurrences or  casualty losses. Renter will promptly reimburse Landlord for any loss,  property damage, or cost of repairs or service to the Property and Unit  caused by Renter, Occupants, and unauthorized occupants or pets. 

PRIVACY POLICY

We are committed to protecting your privacy. Any information given to us will be used for the sole and express purpose as originally requested. We do not sell our customer information to anyone. Our giving systems are continually being improved and upgraded to use the best, secure, encrypted technology to process your transactions safely and securely.  

We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the Service, you agree to provide accurate, complete and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate or incomplete, we may refuse you access to the Service and pursue any appropriate legal remedies. 

This website may contain links to other sites on the internet that are owned and operated by third parties.

You acknowledge that we are not responsible for the operation of or content located on or through any of these sites. Use of these sites is completely at your own risk.  If you access and use this website outside the United States you are responsible for complying with your local laws and regulations. 

If you need to connect with us, we can be reached at 888-808-0460 or
info@hoirzonvg.com

NO DAILY MAID SERVICE

While linens and bath towels are included with the Unit, daily maid  service is not included in the rental rate, however it is available at  an additional rate and request. We suggest you bring beach towels. We do  not permit towels or linens to be taken from the Unit under any  circumstances.

GUADALUPE RIVER AND GERONIMO CREEK

The Guadalupe River and Geronimo Creek are beautiful natural  attractions, but are subject to occasional wet-weather flooding during  heavy rains. The living areas of the Unit are built above the flood-way  though the parking way may not be. For your safety, you may be asked to  evacuate the Property if there are impending flood watches or warnings  in the area. We monitor this situation closely and will give as much  notice as possible to you if this situation becomes a reality and ask  that you help us in monitoring the situation. Obviously, this occurrence  is rare and will not likely affect your stay.

  1. The Guadalupe River and Geronimo Creek are  natural bodies of water and therefore do not have many of the safety  features found at a man-made pool such as but not limited to:
    a. There is no fence or barrier restricting persons from entering the water, no depth signs, nor any life guards on duty.
    b. Under water hazards may exist and swimming is at your own risk.

OTHER RULES

 Fireworks and open flames are prohibited. Outdoor grilling and marshmallow roasting is allowed only in designated pits.

  1. Noise must be controlled with no loud music, loud talking, or excessive noise after 11:00 p.m.
  2. Please be respectful of the neighboring cabins/Units and  guests as well as neighbors and their property. No trespassing on  neighboring properties, it is strictly forbidden.
  3. Air conditioning should not be set lower than 70 degrees to avoid freezing the units.
  4. Our septic system is sensitive! Do not put paper towels,  hygiene items, diapers, grease chemicals, or other harsh items in the  toilets or drains due to septic system and Comal County requirements.

CONTACT US

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Have a question about our services? Want to see if your particular vacation is one we can help with? We’d love to hear from you!